Contact centre technology and managed healthcare IT, from dialer and VoIP build-out to endpoint security, backups and infrastructure support — configured for the way a clinical team actually works.
Best for: Groups running their own phone lines, and organizations without a dedicated IT function.
Engage the whole area as a single programme, or start with the one service that is costing you the most time today.
Build a phone system around how your healthcare team works.
We plan, configure and support the communications technology behind your locations and patient outreach teams—from cloud telephony and IVR to dialers and reporting.
Best for: IT leaders, contact-center managers and multi-location healthcare operators.
Engage the full scope or pick the functions you need. Each item below can be included, excluded or phased in your proposal.
Every metric gets an agreed definition, denominator and reporting period before we compare performance.
We assess call flows and carrier dependencies, design routing, configure a test environment, validate calling scenarios and migrate through an agreed cutover plan.
Setup, administration and troubleshooting for business phone systems, on the platform you already use or one we help you choose.
Number provisioning through to call flow, on the major business voice platforms.
Reliable systems for the people delivering healthcare.
We help manage the cloud, accounts, devices and infrastructure your teams depend on, with defined support coverage and clear operational ownership.
Best for: Practice owners, IT managers, CIOs and distributed healthcare groups.
Engage the full scope or pick the functions you need. Each item below can be included, excluded or phased in your proposal.
Every metric gets an agreed definition, denominator and reporting period before we compare performance.
We inventory your environment, establish priority risks and support responsibilities, stabilize critical services and build an improvement backlog.
Below the engagement scope, this is the stack our engineers work in day to day — reviewed, hardened and documented against your HIPAA obligations.
We help healthcare organizations strengthen the security of their IT environment and support their HIPAA compliance requirements, reviewing the technical controls that protect sensitive healthcare information.
Our role is to help you identify technical gaps and put the appropriate security controls in place. Compliance decisions stay with your organization.
General Microsoft 365 administration, plus the identity, mail-authentication and collaboration layers around it.
Hands-on support for Windows Server and Active Directory environments, from migrations to day-to-day administration.
Microsoft Azure and Amazon Web Services, for organizations running cloud-based infrastructure or hybrid environments.
Complete office and multi-location network environments, including the links between sites and the people working away from them.
For organizations that need a standing IT function rather than a one-time project.
Organizations that usually start in Communications & Managed IT.
The questions practices raise most often across Communications & Managed IT.
We can scope technology implementation, ongoing management and staffed operations separately or together. Vendor licenses, carrier services, numbers and usage are itemized.
Yes. An engagement can address one workflow, a defined project or an ongoing delivery function. Additional services can be scoped as your requirements evolve.
Pricing depends on scope, volume, staffing, coverage, complexity and third-party costs. We provide a proposal that separates implementation, recurring services and optional work.
Yes. Carevory is HIPAA compliant. We sign a Business Associate Agreement before anyone on our team accesses protected health information, work only inside the systems you authorize, and cover subcontractor arrangements too.
Coverage and on-call arrangements are defined in the proposal. Do not assume continuous monitoring or a security operations center unless expressly included.
Tell us what is slowing your organization down. We will help define a focused starting point and the reporting that comes with it.
Business inquiries only. Please don't include patient information.